Vacation Rental Software Support
Escapia’s Technical Support team has been called "one of a kind" and "unique" in the vacation rental industry. Our professional Technical Support team prides themselves on responding to problems efficiently and with the right answers.
The entire Technical Support team is based in the U.S. and all are full-time employees of Escapia. Best of all, unlike some software companies you never pay for basic support help from Escapia’s Technical Support services.
Web-Based Tracking
Every customer question or problem is assigned a case number and tracked via a sophisticated, web-based system that provides every member of the Technical Support team sufficient customer information to take up where another left off. A solution for each case is vigorously pursued until it is resolved to the satisfaction of the customer.
Working With Support
Escapia’s Technical Support team can be contacted via phone or e-mail, whichever you prefer. The response time commitments are the same regardless of the method you use. When contacting Technical Support about a pre-existing question or issue, please have the case number that was given to you in your original interaction. This is to help ensure that the Technical Support team responds to your question or issue quickly, efficiently, and accurately.
Additionally, Escapia also provides a Customer Support Portal that you can access 24 hours a day, 7 days a week to view the library of Technical Support articles.