Seamlessly manage guest communications with automation and a centralized inbox

To help you prioritize guest communications, Escapia’s Communications Hub allows you to manage messages from multiple systems, including your outside email provider, various distribution channels, and text messaging for vacation rentals all in a centralized hub. This enables you to manage guest communications in one inbox without switching between platforms.

Communications Hub offers a modern, easy-to-use interface to stay on top of guest inquiries and messages.

• Send and receive emails from one inbox right in your vacation rental property management software with a unique email address provided by Escapia.
• Stay organized with grouping categories (such as inquiry, booking, arriving today, post-stay, and more).
• Coordinate better with conversations automatically move to a booked folder once a Vrbo inquiry becomes a booking.
• Stay on top of tasks with alerts for unread and actionable messages in the inbox.
• Arrange priorities by switching messages to an “unread” status as a reminder for follow-up.
• Easily navigate inquiries from Vrbo, incoming emails, and existing bookings by name, reservation, or keywords from conversation thread.

Communications Hub also offers text functionality*, enabling you to reach guests wherever they are with a single click.

• Receive and reply to text messages for any booking with a valid phone number provided, regardless of where they booked.
• Simplify operations with a unique phone number provided by Escapia for text messaging.
• Easily view messages sent via text with a “SMS” icon in the centralized inbox.

Being reachable to travelers when they need you is crucial to their experience. Provide great traveler experiences with a call forwarding option to allow travelers to easily reach you not only via text message, but also via a phone call.

• Guests can reply to your texts by calling or texting and it will forward to the number you choose.
• Includes a unique phone number provided by Escapia (same as the number provided for text messaging).

Timely communication is essential for a positive vacation rental guest experience. Send the right message, at the right time on the right channel without extra time or commitment from your team.

• Use scheduled messages to streamline operations and reach travelers more efficiently.
• Automate by sending messages on a set date and time or immediately after a triggered action like booking confirmed, booking created, arrival day, departure day, first payment posted, first deposit fully paid, booking fully paid, and more.
• Reach the guest on the appropriate channel based on the message with the option for scheduled email or text messages.
• Reach guests across direct, Airbnb, and Vrbo channels

Leverage email and text templates for a branded and more professional experience in less time.

• Create custom email and text templates to use for key communications.*
• Use merge tags to personalize messages without added effort.
• Represent your brand in a professional way with Template Preview to review templates before turning them on to make sure there are no typos or errors.
• Attach PDFs to email and text templates as needed to reduce manual work and hassle

Respond to traveler inquiries with more options faster with Multi-quote in the Communications Hub. Multi-quote enables you to quote up to five units at the same time based on the dates and number of people while responding to direct inquiries.

Shoppers receive property details such as name, bedroom count, price and link to a unit booking page for each property to evaluate and consider from one email. The conversation will then appear in the Inquiries section for easier follow-up communication.

This allows you to maximize your direct booking potential, reduce back-and-forth communication while responding to inquiries, and provides shoppers a better experience with more options.

Prioritizing guest communications is at the heart of providing a 5-star experience. Escapia’s new Communications Hub helps professional vacation rental property managers get a leg up on the competition by making it easier than ever before to communicate with travelers. See Communications Hub in action.

*Currently available for US customers only.