Automate guest hospitality with vacation rental welcome book templates

A mobile digital welcome book to keep guests prepared, informed, and happy while saving your team time

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Guest guide interface with customer facing view

Provide the information your guests need before, during, and after their stay with our easy digital guidebooks

Welcoming your guests is one of the most important and immediate ways you can impact your guests’ stay. But creating written guides with unit-specific details, re-creating print-out binders when information gets lost, and ensuring that information is up to date can take a lot of your staff’s time. That’s why the Escapia team is proud to provide Guest Guides that utilize templates and merge tags to create customized guest guides for every reservation. 

From reservation details to pool rules – a welcome book that reflects each property’s unique details

For property managers with plenty of units, creating a handful of guidebooks isn’t enough – you need a powerful set of vacation rental welcome book templates that can automate your workflow without sacrificing each unit’s unique details. By utilizing detail tags and standard building blocks, you can deliver a custom welcome book experience for each guest with ease, including details like: 

  • Rules and regulations for your unit (pool rules, pet rules, cleaning instructions) 
  • Pre-arrival, arrival, and departure information (parking, access codes, appliance instructions)
  • Local recommendations (restaurants, custom tours, local attractions, neighborhoods) 
  • Feature details about other vacation rentals in your portfolio
  • A variety of content styles to add to the welcome book experience, including images, bullet lists, and more
  • For more details on what you need visit our complete guide on what you need in your digital guest book

A branded login site for easy mobile access to custom guest books for your vacation homes

While guests can appreciate a traditional in-unit binder with unit information, it’s increasingly important for guest experience to provide pre-arrival and destination information before their first day.  

Escapia’s Guest Guides are provided through an online portal accessible only to your guests using their reservation information and can be customized to fit your brand. These vacation rental welcome books can then be automated through our Communications Hub to send within a set time before the guests’ arrival, ensuring a happy start to their stay! 

Need a more custom option? With the Communications Hub, you can send the digital guidebook as a PDF over email or text should your client prefer to access it outside of the automated window, allowing for the personal touch that gets you the reviews you need. Provide all the answers in one easy-to-access place to save your guests and your staff time. 

All of this functionality with no guest app needed. Your guests need only provide their details at your login site to settle into their stay. 

Ready to change your guest experience for the better? 

 

Frequently asked questions

Escapia’s Guest Guides utilize a login portal unique to your business so your guests can access the vacation rental welcome book on their computer or phone – no app download required.

We utilize a tagging system to bring all of your unit details into unique rental welcome books while merging with non-reservation specific details. This can include a wide variety of information including:

  • Reservation details (e.g. reservation ID, custom lock code, arrival and departure information)
  • Unit specific details (e.g. Parking information, amenity details/instructions, access directions, wifi details)
  • Local area recommendations
  • Business contact details (e.g. email, phone, address)
  • Information on other areas of your business (e.g. suggested other rentals, about your business)

The sky is the limit on ideas for your welcome book with Escapia’s extensive tagging network.

You can set up your first short term rental guidebook in minutes. We provide sample template fields based on the most important and common information we’ve seen to help you get right to business. Simply fill out the fields, add any extra unit tagged details, and set up the portal to begin welcoming your guests in style.

The uniqueness of your guests’ stay may mean it’s difficult to provide printed instructions of each host guidebook, but you can provide PDFs for offline and online viewing, allowing your guests to print well ahead of time. You can also provide QR codes of your guest access portal on site to allow for easy access at the stay.

Not at all! Guest Guides is one of many tools and features included with the Escapia software suite.

[Escapia] makes everybody in my organization better, and once again, it makes the guest experience that much better. 

 - David Wilcox, Summit Mountain Rentals